We deliver across South Africa with a tracked courier. Delivery is free on orders over R1,500.
Delivery options and costs
| Option | Cost | Delivery time |
|---|---|---|
| Door to door | R120 | 1 to 3 working days to main centres |
| Pickup point or locker | R80 | 2 to 4 working days |
| Orders over R1,500 | Free | Same as the option you choose |
Outlying and rural areas can take 1 to 2 extra working days.
When your order ships
Orders placed and paid before 14:00 on a weekday are dispatched the same day. Orders placed after 14:00, on weekends or on public holidays are dispatched the next working day. EFT orders ship once payment reflects in our account.
Tracking your order
As soon as your parcel is collected, we email you a tracking link. You can also find your order status under My Account.
Packaging
Every bottle is packed in protective wrapping inside a sturdy box, so it reaches you in perfect condition.
Failed deliveries
Please make sure someone is available to receive the parcel and that your address and phone number are correct. If the courier can’t deliver after two attempts, the parcel returns to us and a re-delivery fee may apply.
Damaged or missing items
If your parcel arrives damaged or something is missing, contact us within 48 hours of delivery with photos of the box and the items. We’ll replace the item or refund you.
Questions
WhatsApp +27 76 167 2042 or email support@virtualaxs.co.za